WARRANTY GUIDELINES
Included in the price of every eAutoGlass Guaranteed Auto Glass is our Three (3) Year Limited Part Warranty. The part must be installed within 14 days from delivery date in accordance with the guidelines and warranty validation procedures contained in this document. At our discretion, eAutoGlass will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed.
THREE (3) YEAR LIMITED PART WARRANTY
Subject to the limitations below, eAutoGlass expressly warrants to the original purchaser for three (3) years from the date of original purchase against the failure of the part as specifically described on the packing slip accompanying such part due to defects in eAutoGlass’s materials or workmanship (a defective part). ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, AND TO THE TIME PERIOD COVERED BY THIS WRITTEN WARRANTY. If the purchaser complies with the terms of this warranty, eAutoGlass will repair or replace a defective part without additional shipping cost to you. eAutoGlass may, at its discretion, provide a refund equal to the price paid for the part in lieu of repair or replacement of the part. The foregoing is the only, sole and exclusive remedy under the terms of this warranty.
Exclusions
1. Incidental or consequential damages including, but not limited to, damage to or the cost of related parts, loss of income, travel expenses, loss of transportation, towing fees, rental vehicles or diagnostics are not covered by this warranty.
2. Parts installed in vehicles used for fleet or commercial purposes are not covered by this warranty.
3. Parts installed in vehicles that are raced or used off-road are not covered by this warranty.
4. Parts installed in vehicles with modifications, including but not limited to the installation of parts not originally intended for the vehicle by its manufacturer, are not covered by this warranty.
5. This warranty does not cover damage or failure arising directly or indirectly from improper installation (not in accordance with the original equipment manufacturer’s specifications) or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, abnormal operation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery.
General Limitations
1. This warranty is extended only to the original purchaser and is not transferable. You must be able to provide an original receipt in your name for the warranty claim to be considered.
2. Any repairs or removal of the part not authorized by eAutoGlass will void the warranty.
3. We reserve the right to have the part inspected to insure that all pertinent provisions of this warranty have been met prior to any replacement, repair, or refund.
4. THIS WARRANTY IS NULL AND VOID IF:
a. Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended and/or improper maintenance (e.g. installation not in accordance with instruction manual or as specified by the vehicle manufacturer).
b. Product is installed in an application for which the vehicle manufacturer did not intend it.
c. Failure is caused by towing a trailer or other vehicle unless your vehicle is equipped for this purpose as recommended by the vehicle manufacturer.
d. Product is installed or operated outside of the United States.
e. Failure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood or any other Act of God.
f. Failure is caused by neglect, abuse, misuse, racing (whether on road or off-road), or modifications to the vehicle.
g. There is evidence that the vehicle was continually operated after a failure occurred.
5. This part may have accessories that are attached, and must be switched or removed to accommodate proper installation, which is the responsibility of the installer. Such accessories are not covered by this warranty.
6. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
7. eAutoGlass does not authorize any person to create for it any obligation or liability in connection with this warranty.
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within 14 days of delivery date. We are not responsible any damage caused during installation by you or any installation by professional. Upon initiating a warranty claim, you will be required to provide receipts of item purchased as well as the original box and packaging material that came with the item in question. Other documentation and information may be requested as part of the warranty claim process.
ONE (1) YEAR LIMITED LABOR WARRANTY
If the warranted part is originally installed by an ASE-certified facility, and the above stated work is performed at time of installation, eAutoGlass will provide a One (1) Year Limited Labor Warranty from the date of original purchase, subject to the terms, exclusions, general and specific limitations of our Three (3) Year Limited Part Warranty. Labor reimbursement will be in accordance with the original installation hourly rate and labor hours incurred, not to exceed the rate of $30.00 per hour and not to exceed the applicable hours schedule for the work performed as published in the Mitchell Repair Manual or AllData labor specifications at our discretion.
